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Return & Refund Policy

Return & Refund Policy

If you are not satisfied with your RubberForm Recycled Product for any reason, you may request a full refund from RubberForm within 15 calendar days of your purchase of the product. Contact our Support Center at or fax your request to 716-478-0408 to obtain your Return Merchandise Authorization (RMA) number. Include your name, address and order number in the email. We will respond with your RMA and details including shipping address and procedures. RMA numbers are valid for 10 calendar days from date of issuance. We are unable to accept returns without an RMA number.

To receive a refund or credit, your purchase must be returned with shipping and insurance pre-paid in "as new" condition, in the original shipping container and or packaging. Any variance from these conditions could result in delay or forfeiture of your refund.

Refunds on purchases made with a credit card will only be credited to the same card. If the customer paid for product with a credit card, a refund will be issued for 100% of the purchase price, less shipping and handling, to the credit card originally used for payment, within 30 calendar days of the date of return.

If a customer paid for product with a bank draft or check and then returns the product, there will be a minimum of a 30-day waiting period before a refund check will be issued unless the customer provides a copy of the paid bank draft or paid check from his or her financial institution. The customer will be issued a refund check if product is received within the 30-day money back guarantee and the check or bank draft for the original purchase has cleared.

Refunds or credits are issued after receipt and inspection of returned goods. Refunds or credits do not include original shipping and handling charges.

Items received after the 15-day money-back guarantee are NON-refundable.

Shipping fees will not be refunded if shipment is refused at time of delivery.

Refunds cannot be given on non-purchased (rented) products except to cancel the remainder of the rental starting from the next payment period.