Terms of Service
Effective Date: June 16th, 2025
Welcome to the website of RubberForm Recycled Products, LLC (“RubberForm,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, rubberform.com (“Site”), and any purchases or transactions made through it. By accessing or using our Site, requesting a quote request, information on RubberForm’s products, RubberForm Services, or placing an order, you agree to be bound by these Terms and our Privacy Policy.
1. Payment Methods
We offer several flexible and secure payment options for your convenience:
1.1 Credit & Debit Cards
We accept Visa, MasterCard, American Express, and Discover for all online and phone orders.
1.2 Purchase Orders (POs)
We accept POs for approved business accounts. To apply for net terms, please contact your sales representative or email ar@rubberform.com to request a credit application.
1.3 Checks & Money Orders
Checks must be in U.S. dollars, drawn on U.S. banks, and MICR-encoded. Please include your Sales Order Number and remit to the address provided on your invoice.
1.4 ACH/EFT & Wire Transfers
ACH is accepted for domestic transactions, and wire transfers are accepted for both domestic and international orders. Contact ar@rubberform.com or call our accounting team at (716) 4780404 for ACH/EFT & Wire Transfer instructions.
1.5 Phone Orders
To place an order by phone, call (716) 4780404 between 8:00 AM – 5:00 PM EST, Monday through Friday.
2. Order Acceptance & Processing
All orders are subject to acceptance by RubberForm. We reserve the right to cancel or refuse any order for any reason, including pricing errors, product unavailability, or suspected fraud. Orders are processed in the order they are received and based on product availability.
3. Shipping & Delivery
- Shipping Methods: We offer freight, LTL, and small-parcel shipping options such as FedEx Ground and UPS. Delivery times may vary depending on product availability and destination.
- Title & Risk of Loss: Title and risk of loss pass to the customer upon shipment from our facility.
- Shipping Damage: Inspect your shipment upon delivery. Any visible damage must be noted on the delivery receipt from the shipping company and reported to RubberForm as soon as possible. RubberForm will send a confirmation email with all shipping details along with photographs of what the package/pallets looked like when it left our plant. Please note on the shipping BOL or receiving documents any discrepancies to the shipment and report it to RubberForm immediately.
4. Returns & Refunds
If you are not satisfied with your RubberForm product, we offer a structured return policy:
4.1 Return Authorization
To return a product, email rma@rubberform.com within 15 calendar days of receipt to request a Return Merchandise Authorization (RMA) number.
4.2 Conditions for Return
- Product must be unused, not installed, and in original packaging (including pallets).
- Returns must be prepaid and insured.
- RMA numbers are valid for 15 days.
4.3 Refund Policy
- Credit card orders: Refunded to the original card minus shipping and handling, and a 15% restocking fee unless a replacement order is placed within 30 days.
- Check or ACH payments: Refunded by company check after original payment clears (minimum 30 days).
- Refunds are issued after inspection and approval of returned goods.
- Shipping charges (both ways) are non-refundable.
- Rental products are non-refundable, except to cancel future payment periods.
5. Pricing & Taxes
All prices are in U.S. dollars and subject to change without notice. Prices exclude applicable taxes, duties, or shipping unless stated otherwise. Customers are responsible for all applicable sales, use, or similar taxes unless a valid exemption certificate is provided.
6. Product Information & Availability
We make every effort to provide accurate product descriptions, specifications, and availability, but we do not warrant that product information is error-free. In the event of a pricing or content error, we reserve the right to cancel or revise the affected order.
7. Limitation of Liability
To the maximum extent permitted by law, RubberForm shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of, or inability to use, our products or website. Our total liability shall not exceed the amount paid for the product at issue.
8. Intellectual Property
All content on this Site—including text, logos, graphics, images, and product designs—is the property of RubberForm or its licensors and is protected by U.S. and international intellectual property laws and patents. No content may be copied, modified, distributed, or used without prior written consent.
9. Privacy & Cookie Usage
RubberForm values your privacy. All data collected is governed by our Privacy Policy. We use cookies and tracking technologies in accordance with applicable U.S. privacy and data protection laws, including the California Consumer Privacy Act (CCPA) and other state-specific regulations. You may manage cookie preferences via our consent banner.
10. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of New York, without regard to its conflict of laws principles. Any disputes shall be resolved exclusively in the state or federal courts located in Niagara County, NY.
11. Compliance with U.S. Regulations
RubberForm complies with U.S. export control laws. Our products and services are not intended for use in embargoed countries or by restricted individuals as defined by the U.S. Treasury’s Office of Foreign Assets Control (OFAC).
12. Updates to Terms
We reserve the right to modify these Terms at any time. Updated terms will be posted to this page with a revised effective date. Continued use of the Site or purchase of products after changes constitutes acceptance of the revised Terms.
For questions or concerns about these Terms, please contact us at:
RubberForm Recycled Products, LLC
Email: Service@rubberform.com
Phone: (716) 4780404
Address: 75 Michigan Street
Lockport, NY 14094 USA
